The first policy stages the LTSvc.mpkg installer and the config.sh settings file, and then triggers the second policy. The packages are just the contents of the LTechAgent.zip downloaded from your Connectwise Automate web console. I've got the Agent silent installation working, using two Packages and two Computer Policies. Is it related to ControlWiseConnect? Is that Agent installer supposed to also install the ConnectWiseControl software in addition to the Monitoring Agent? The best overall solution here would be to figure out what is causing the installer to produce a failure. Double clicking it makes CWC work fine.Īs for this second message (related to PPPC), where is this instance of ltechagent located? It's obviously not in the same path I have in the configuration profile above, or else it would just be approved. When I do nothing, the message goes away, but I check /opt, I see the ConnectWiseControl software there. When I click yes, I then see the following prompt: Clicking control then asks me if I want to install ConnectWiseControl. It requires me to go into the console, wait for the Mac to show up, and then click Control. The Remote Agent seems to install perfectly, but the ConnectWiseControl portion does not. There appears to be a bug here.How can I troubleshoot the error that caused the installation to fail? Interestingly. Contact the software manufacturer for assistance.) When checking the Jamf logs, it says the script is in a "Completed" status, but I see the following error: Script result: installer: Package name is installer: Installing at base path /installer: The install failed (The Installer encountered an error that caused the installation to fail. Sudo installer -pkg "/tmp/LT/LTvc.mpkg" -target / I use a Jamf policy to place the Agent installer in /tmp/ and then run a script afterwards that does: #!/bin/sh Identifier: Ĭode requirement: identifier "" and anchor apple generic and certificate 1 / exists / and certificate leaf / exists / and certificate leaf = K8M3XDZV9Y Identifier: /usr/local/ltechagent/ltechagentĬode requirement: identifier ""īundleID / identifier "" and anchor appleīundleID / identifier "" and anchor apple I have the following related PPPC Config Policies (Created used the latest PPPC Utility) in place:Ĭode requirement: identifier "" and anchor appleīundleID / identifier "" and anchor apple When logged into the CWA Console, I am able to download the MacOS Agent installer that is setup to put the device into our instance of CWA. What I currently have and what I'm currently seeing: Looking for advice on how to roll forward with a silent installation of both of these pieces of ConnectWise Automate (CWA), so that they appear and work with our console correctly. I'm having trouble doing a clean and silent install for both the Remote Agent and the ConnectWiseControl piece. This will allow full control over the device.Does anyone else here use ConnectWise Automate (ie - not the standalone Screenconnect product)? Tick the checkbox next to ScreenConnect app on the list.Unlock the screen with the lock icon in the bottom right corner.Open System Preferences (as per message below).In the 'Allow apps downloaded from:' section set 'Anywhere' (if the adio box is greyed out press the lock in the bottom-left corner of the screen to unlock and allow changes)Īfter joining the session there will be another prompt to allow access to the machine - this is required to take control over the customer's computer.Close Terminal and return to System Preferences > Security & Privacy > General.Type in the following command: sudo spctl -master-disable ( Please note that this command requires administrator password to complete).if it's not available (as per screenshot below):.In the 'Allow apps downloaded from:' section the setting required is 'Anywhere'.Go to System Preferences > Security & Privacy > General.Please do the following to allow for ConnectWise to install and establish the remote session: "" can't be opened because it is from an unidentified developer If during the installation you get a message: However in macOS this requires additional steps to complete, listed below.
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